Dear mean customer from today,
First of all, I just want you to know that I didn’t judge you today when you came in. Okay, maybe I did a little. Alright, I did a lot. But that was only because you had this awful scowl on your face. I mean, maybe you could have been pretty, but I had no way of knowing because that frown made you look so ugly.
But even though you had that ugly look on your face, I treated you like every other customer. I smiled at you when I took your order and I asked you how you were feeling in a manner that showed I actually cared. I got your order right even though you changed your mind like three times and you had like eight questions about the menu and you wanted that one dish, but with no tomatoes and no peppers and hash browns instead of pancakes and sauce on the side. I got it all right and I didn’t even sigh or roll my eyes when you ordered it.
And okay, your coffee was cold, but that’s because I grabbed the wrong pot, the one I had been meaning to throw out. And I forgot to bring you the cream right away because at the moment you asked for it, the other server decided to take his break and I had to take care of his tables as well, and then my manager needed change so I had to count out ten toonies from my tip drawer in exchange for a twenty from the cash, and then the order came up for the table next to you so I brought it to them, and then they needed HP sauce and tabasco and by the time I brought that back I had forgotten about the cream.
When you called me over and complained about it I understood why you were a little annoyed, but I was also shocked by your selfishness. It seemed as if you thought I made those mistakes just to ruin your day. Here’s the sad truth: it wasn’t about you at all. I forgot about you because I was busy and I had more important priorities. Maybe that’s why you were so offended; it was because I forgot about you. Maybe you complained loudly to my manager about what a terrible server I am because secretly you were worried that if you didn’t, no one would notice you at all and you would fade into the wallpaper and simply cease to exist. Maybe your life has gotten so pathetic that the only way you can find to feel heard is to go to restaurants and find something to complain about. At least at a restaurant the staff have to pretend to care because they want your money.
Anyway, I hope you got satisfaction out of making my day a little worse. As for me, I intend to forget about you as soon as I finish writing this, because unlike you, I understand my own self worth and I don’t need to hurt others to make myself feel like I matter.
Your devoted server Kay